Frequently Asked Questions

You can place an order through our website or mobile app. Simply browse our catalog, select the products you need, add them to your cart, and proceed to checkout. You can also order via WhatsApp by sending a message to our support number.

We accept payments through M-Pesa, Tigo Pesa, Airtel Money, and bank transfers. For farmers, we also offer a credit system where you can get inputs now and pay after harvest.

Delivery typically takes 3-5 business days to most areas in Tanzania. Delivery times may vary based on your location and order size. For urgent orders, we offer express delivery options.

Yes, we provide free training sessions and resources on proper usage of agricultural inputs. You can access our educational resources section or request a training session through our support channels. We also have video tutorials available in our app.

To become a supplier, you need to register on our platform and provide necessary documentation about your business. Our team will review your application and contact you for further steps. You can start the process by visiting our supplier registration page.

All products must meet national agricultural standards and be properly certified. We require detailed product information, including ingredients, usage instructions, and safety data sheets. Products are subject to quality checks before approval for sale.

Payments to suppliers are processed bi-weekly through electronic transfers. We require verified bank account information during registration. For any payment inquiries, you can contact our supplier support team directly.

Our credit system allows qualified farmers to purchase inputs now and pay after harvest. Farmers apply for credit based on their land size and previous farming history. Approval is typically processed within 48 hours, and repayment terms are flexible based on crop cycles.

Interest rates for our credit system range from 8-12% annually, depending on the farmer's credit history and the type of inputs purchased. First-time users may qualify for promotional rates. All rates are clearly disclosed before approval.

To become an agent, you need to apply through our agent registration portal. We look for individuals with strong community connections and basic agricultural knowledge. Training is provided after selection. Agents earn commissions on sales and can access support materials.

Agents receive comprehensive training, marketing materials, and ongoing support from our team. We provide product knowledge resources, sales tools, and regular updates on new products. High-performing agents may qualify for additional incentives and recognition programs.

We currently serve major agricultural regions in Tanzania, including Arusha, Kilimanjaro, Morogoro, Mbeya, and surrounding areas. We're continuously expanding our coverage. Check our service area map or contact us to confirm availability in your location.

You can reach our customer support team through WhatsApp at +255 752 607 104, email at huduma@shambadirect.co.tz, or through our chatbot on the website. Our support hours are Monday to Saturday, 8:00 AM to 6:00 PM East Africa Time.

Yes, we have mobile apps available for both Android and iOS devices. You can download the Shamba Direct app from the Google Play Store or Apple App Store. The app allows you to browse products, place orders, track deliveries, and access our resources.